Tiscali: affligeant! :'(

Non contents de me surfacturer systématiquement de mois en mois, Tiscali (France) vient de m'envoyer ça: (après plus de 24 heures d'intense réflexion)

Cher Francois Planque,

Nous avons bien reçu votre demande.

Nous vous invitons à préciser les éléments sur lesquels portent vos interrogations.

Nous restons à votre disposition pour toute question ou suggestion.


[[prénom supprimé pour des raisons de décence]]
Service mail Tiscali
Service Client - 0 892 95 5000 ( 0,34euro/mn )
Ouvert de 10h à 22h, 7j/7

--Original Message--
From: [[pas de spam ici, merci]]
Date: 06/03/04
To: service.clients@tiscali.fr Là vous pouvez spammer, de toute façon ils lisent pas!
Subject: Adresse postale[#3560280]

Pouvez vous me communiquer l'adresse postale du service clients svp ?


Mon interrogation porte sur l'enveloppe en papier dans laquelle je vais insérer mon courrier de résiliation, pauvre >:XX!

C'est dommage, pour la technique j'étais content. Mais pour le reste ils sont vraiments trops nuls, et ça fait plus de 6 mois que je vais de déception en frustration. 10 minutes de tel à 0,34 € la minute pour obtenir une semi régularisation de leur compta d'incompétents, j'ai pas l'intention de m'infliger ça régulièrement.

Je crois que je vais essayer Free. |-|

22-09-04: Devant l'insistance de nombreuses personnes et le foutage de gueule manifeste de la part de Tiscali (voir commentaires ci-dessous), voici l'adresse que j'ai utilisée pour résilier: TISCALI Service Clients 33071 Bordeaux Cedex Recommandé AR évidemment :-/ ... et pour le prix que ça coute, faites vous plaisir, dites leur ce que vous pensez!

Coder to Developer

From Joel's foreword to Mike Gunderloy's "Coder to Developer":

When I got out of the army, I headed off to college and got a degree in Computer Science. Now I really knew everything. I knew more than everything, because I had learned a bunch of computer-scientific junk about linear algebra and NP completeness and frigging lambda calculus which was obviously useless, so I thought they must have run out of useful things to teach us and were scraping the bottom of the barrel.

Nope. At my first job I noticed how many things there are that many Computer Science departments are too snooty to actually teach you. Things like software teamwork. Practical advice about user interface design. Professional tools like source code control, bug tracking databases, debuggers and profilers. Business things. Computer Science departments in the most prestigious institutions just won’t teach you this stuff because they consider it “vocational,” not academic; the kind of thing that high school dropouts learn at the local technical institute so they can have a career as an auto mechanic, or an air-conditioner repairman, or a (holding nose between thumb and forefinger) “software developer.”


There’s something weird about software development, some mystical quality, that makes all kinds of people think they know how to do it. I’ve worked at dotcom-type companies full of liberal arts majors with no software experience or training who nevertheless were convinced that they knew how to manage software teams and design user interfaces. This is weird, because nobody thinks they know how to remove a burst appendix, or rebuild a car engine, unless they actually know how to do it, but for some reason there are all these people floating around who think they know everything there is to know about software development.

I bet this sounds familiar to many of you if you've been in the field for a little while... :>>

Charset conversions (i18n)

Yesterday, I came accross this interesting table which lets me know what conversions I need to do when I paste text from Word into a textarea and further want to use this text on the web...

To be accurate, this table is useful for conversion from the default windows charset (windows-1252 aka CP1252) to the default web charset (ISO-8859-1 aka Latin-1). Nethertheless, this allowed me to check the conversion in my b2evolution software and I noticed that it was missing one conversion (in a total of 27).

Anyway, the world actually extends way beyond cp1252 and Latin-1, so how would one deal with other languages? :?:

For example, how do I convert Latvian from Windows-1257 to iso-8859-13 (close match) ? Or Russian from Koi8-r to iso-8859-5 (funky match) ? Check out this awesome character set database provided by the Institute of the Estonian Language. (Wouldn't it make sense if unicode.org provided this? :crazy:)

By the way, how do I know what charsets are to be used for a particular language? Here's a page by the W3C, but it's a little sparse... Another one.